Ride Delivery Hours
KATS provides rides between the hours of 6:30 a.m. and 6:30 p.m. Monday through Friday, then between the hours of 10 a.m. and 3 p.m. on Saturdays and Sundays. Scheduling and Ride Reservation Hours
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Cancellation & No-Show Policy
A “No-Show” occurs when a rider who has a confirmed ride scheduled does not use the transportation within five minutes of the vehicles arrival. If you reserve a ride and decide not to travel, you must call to cancel your service at least two hours before your requested travel time. Any cancellation received less than two hours before the scheduled pick up time will be considered a “No-Show”. If the first scheduled trip is logged as a “No-Show” the return trip is automatically cancelled. No-Shows are very costly to KATS. Before you place a ride reservation, be certain that you really plan to travel. Excessive No-Shows are considered an abuse of the system and will result in penalties and/or suspension of service. The following is KATS No-Show Policy: Your transportation is scheduled in the KATS system to meet your specific needs. You will not be able to make last minute pick-up or return time changes. If you absolutely need to make a change, please call 486-8308 immediately. You will only be allowed Two (2) No Shows. After this point, a review will be done regarding the reasons for missing your rides. If your fare tickets are purchased through an agency, we will contact your case manager if problems arise such as no shows or last minute cancellations.
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Rules of the Road
- Everyone is eligible.
- Rider does not pay driver - rides are paid with pre-purchased e-passes or exact cash into the fare box.
- All dial-a-rides are scheduled a day or more in advance.
- KATS will not stop for a person “flagging” the bus.
- Riders should maintain acceptable personal hygiene standards while riding the bus.
- Cancel trips no longer needed at least two hours in advance.
- Children under the age of 10 cannot ride alone; all riders are required to pay the fare.
- Regulations prohibit KATS from providing trips to and from school for children.
- Passengers will share the vehicle with others.
- Passengers may be asked to reschedule, for group rides.
- Passengers may have to wait for a while, and be ready.
- Stops must be quick, since others are waiting. ALWAYS be considerate of others.
- Smoking is not permitted on any KATS vehicle.
- Riders may not eat or drink on KATS vehicles. Food and beverages will be allowed only in unopened containers.
- Firearms and hazardous items such as uncovered glass, gasoline and other flammables and explosives are never allowed on public transportation vehicles or properties. Only law enforcement officers may bring weapons on public transportation vehicles or property.
- Riders are required to dress appropriately for the weather.
- All passengers and drivers are required to use a seat belt or approved child safety device. Drivers will not move the vehicle until everyone is safely secured. Young children riding KATS must follow the State of Alaska seat belt law, which requires an approved child safety device (car seat or toddler booster seat). Specifically,
- A child less than one year of age or a child one year of age or older who weighs less than 20 pounds shall be properly secured in a rear-facing child safety seat.
- A child one or more years of age but less than five years of age who weighs 20 pounds or more shall be properly secured in a child restraint device.
- A child over four years of age but less than eight years of age who is less than 57 inches in height and weighs 20 or more pounds but less than 65 pounds shall be properly secured in a booster seat that is secured by a seat belt system or by another child passenger restraint system.
- The child’s accompanying adult must provide an approved car seat or toddler booster seat for the child. The adult must secure the seat and ensure the child is secured before the vehicle moves. The driver may deny rides to children without appropriate restraint devices.
- Offensive language or behavior that is disruptive or unsafe for other riders or the driver is not allowed.
- Radios, audio devices and musical instruments cannot be operated unless earphones are used and the noise cannot be heard by the driver or by other passengers.
- Driveways and walkways must be plowed and shoveled to allow for safe access and a reasonable turnaround area. If your driveway is not plowed, you will be asked to walk out to meet the vehicle.
- KATS provides door-to-door service for passengers from the entry doorway to the vehicle. The driver can only go as far as the entry of a building. If a person requires assistance beyond an entry to a building, the passenger needs to provide their own attendant.
- A Personal Care Attendant is someone who is physically and mentally able to assist a passenger when they require assistance beyond door-to door service or needs to travel with the passenger for safety and health reasons. Both the PCA and the rider must be picked up and dropped off at the same address.
- The wheel chair lift capacity is 800 pounds for bus #1 and 1,000 pounds for bus #2. If the combined weight of the rider and the wheelchair exceed the wheel chair lift capacity KATS could be unable to safely provide transportation services to the rider. Please contact KATS at 486-8308 with details or questions regarding wheel chair lift capacities.